Minecraft is a popular game from Mojang Corporation. While a majority of people play the Java version of Minecraft, some have switched to the Windows 10 UWP app version of the game. Minecraft offers a free Windows 10 version for those who have already purchased the Java version. This offer is scheduled to end in April 2020. In the Microsoft forum, I see numerous questions related to Minecraft. I summarise here a number of common Minecraft issues in Windows that are often raised.
You do not have any applicable devices linked to the account
This is the most common issue you encounter when attempting to install it from the Microsoft Store website. You would not see Minecraft in Microsoft Store app either.
Problem: As it suggests, you do not have a device on which it can be installed. It is due to your device not meeting system requirements.
Resolution: Check your PC and Windows Specifications. Here are the requirements listed on the app page:
Although it says Windows 10 version 1803 would suffice but you must have Windows 10 1903 as I see. Check your Windows Specifications on the About page of System Settings. It should be at least Windows 10 1903 Build 18362+.
Minecraft does not Install from the Windows Store
I have observed several instances where users are unable to download Minecraft from the Microsoft Store. In that case, follow the steps below to resolve your issues. See this article below:
https://yourwindowsguide.com/2018/08/resolve-windows-store-problems-windows-10.html
Minecraft already redeemed code Windows 10
If you have a Java version of Windows 10, you can redeem the Windows 10 version for free through a code. This has a prerequisite that you must have purchased Minecraft before October 2018 (more T&Cs here). To get a code, login to your account and click the redeem button. When you try to use it in the Microsoft Store, you get a message that the code has already been redeemed.
Cause: The code was already used.
Resolution: Ensure you are using the same account and have not redeemed previously from another account, such as a family member’s account if you are using a shared PC. Also, make sure your account meets the requirements and Terms and Conditions.
If you still cannot redeem the code, you need to contact Microsoft Store support. Open Get Help in the Microsoft Store, type “talk to an agent” in the virtual agent, and choose Windows–>Gaming support. Depending on your country, you would be presented with a list of options available like Chat/Call me back etc.
Miscellaneous issues, such as requesting refunds, account transfers, and being unable to reinstall, etc.
These are some account-related issues that you can resolve only by contacting Mojang support. For that, there are several options.
- Contact Mojang on Twitter using this link: https://twitter.com/mojangsupport
- Search for common issues on the Minecraft help center.
- Add a ticket here.
If you want a refund for Microsoft Store version, contact Microsoft Support as indicated above. Refunds are likely possible for 7 days since purchase.
These common issues can help you resolve Minecraft-related problems. If you need any helps or have any suggestions, send in the comments!
